Wellness Startup Series: Day 82

Create a ‘What to Expect’ Resource for New Clients

Setting expectations reduces uncertainty and improves the client experience. A welcome packet or video goes a long way in building trust.

Next Steps:

• Outline what happens before, during, and after the first session.

• Design a one-pager or short welcome video.

• Share it via email before appointments.

Resources:

• Canva Welcome Guide Templates - [Design here]

• Client Experience Flowchart Template - [Try here]

• YouTube Private Video Hosting - [Upload here]